DUBAI, 17 October 2025 – Abu Dhabi-based Wio Bank PJSC (Wio Bank) is partnering with Alibaba Cloud, the cloud services arm of Alibaba Group, to advance progress in AI, cloud computing, and fintech for banking services in the Middle East.
The two parties signed a Memorandum of Understanding (MoU) at the sidelines of GITEX Global 2025 in Dubai, UAE.
Wio Bank is a leading digital financial platform in the Middle East. The company is backed by investors including First Abu Dhabi Bank, ADQ, and Alpha Dhabi.
Through this partnership, Alibaba Cloud and Wio Bank will jointly create AI-powered banking agents for smoother operations and customer service, all hosted on Alibaba Cloud’s data centres in Dubai. They will be utilising Alibaba Cloud’s Qwen large language model, Platform for AI, as well as its agentic platforms.
“This partnership reflects our continued commitment to delivering smarter, faster, and more secure solutions for our customers,” said Jayesh Patel, CEO of Wio Bank. “AI is a key pillar of our vision for the future of banking, and by scaling our capabilities with Alibaba Cloud’s advanced technologies, we are building intelligent agents that simplify operations and empower our customers to grow, thrive, and achieve more in a safe and secure way.”
Alibaba Cloud established its presence in the UAE and Middle East region since 2016, providing cloud services for public institutions and private firms alike.
Eric Wan, Vice President of Alibaba Cloud International and General Manager of the Middle East, Turkey, and Middle Asia at Alibaba Cloud Intelligence said,“We are delighted to announce our collaboration with Wio Bank by providing our advanced Qwen LLM and comprehensive AI platform to drive AI-powered innovation in the Middle East’s financial sector. Wio Bank’s forward-thinking approach to digital banking aligns perfectly with Alibaba Cloud’s mission to empower businesses with cutting-edge technology. This collaboration reflects our unwavering commitment to supporting the digital transformation of the fintech sector in the region and globally.”
