Kuala Lumpur: Proactive and targeted measures by the Inland Revenue Board of Malaysia (IRB) have significantly reduced the tax revenue gap, according to a report by KPMG in Malaysia. By reaching out early to taxpayers flagged as potentially under-reporting income, the IRB has encouraged 5,800 individuals and entities to come forward voluntarily, resulting in an additional RM82 million in revenue—an outcome that demonstrates the effectiveness of early intervention strategies.
Soh Lian Seng, Head of Tax at KPMG Malaysia, highlighted that these measures serve not only to enhance tax revenue but also to uphold the fairness and transparency of the tax system for all Malaysians. By engaging proactively with taxpayers, the IRB is reinforcing public trust and reinforcing the integrity of its enforcement mechanisms.
Simultaneously, the IRB has expanded its digital services, rolling out enhancements across its e‑Services platforms. These include e‑PCB Plus, e‑Ansuran, MITRS, e‑Sekatan Perjalanan, e‑Janji Temu, and HASiL Live Chat—platforms that aim to simplify taxpayer engagement and improve business efficiency.
A recent survey conducted by KPMG in collaboration with the Chartered Tax Institute of Malaysia (CTIM), involving 198 organisations and unveiled at the 25th National Tax Conference 2025, offered further insights into taxpayer sentiment. The findings revealed that over 80% of respondents expressed satisfaction with IRB’s audit and enforcement processes, while awareness of public rulings and guidelines reached 88%.
Moreover, usage of the IRB’s digital services has been robust, with more than half of the surveyed businesses rating the platforms as “good” or “perfect.” Nevertheless, respondents also highlighted areas for improvement, citing system stability, user experience, customer support, and accessibility as priorities for further refinement.
In summary, IRB’s proactive measures—coupled with its digital transformation efforts—are yielding tangible results in both revenue recovery and taxpayer engagement. Continued enhancements to digital infrastructure and user support may further solidify trust and compliance among Malaysia’s taxpayers.
