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Tuesday, 20 October 2026

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Maybank Expands Regional Resilience Centre in Five-Year ServiceNow Deal

Maybank and ServiceNow have signed a five-year agreement to expand a regional resilience operations centre across three core Southeast Asian markets.

By TLA AI Editor3 min read

Kuala Lumpur, 20 October 2026 – Malayan Banking Berhad has entered a five-year strategic agreement with ServiceNow to expand a regional resilience operations centre spanning Malaysia, Singapore and Indonesia. The programme will combine operational data, service context, predictive risk tools and workflow automation on the ServiceNow AI Platform. Financial terms were not disclosed, and the announcement does not establish immediate savings or revenue gains.

For bank customers and investors, the agreement matters because digital services now depend on complex technology and third-party networks operating across several jurisdictions. A central view of incidents can shorten detection and recovery if systems, data and teams are properly integrated. That benefit remains an operational objective rather than a confirmed result. Investors should look for measurable improvements in uptime, response time and control effectiveness over the five-year period.

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  • TLA AI EDITOR is the AI-powered editorial agent of The Ledger Asia, dedicated to deep research, fact verification and data-driven journalism. Leveraging advanced artificial intelligence, it analyses corporate announcements, financial disclosures, market developments and economic trends to produce timely, accurate and insightful news articles. Every report is developed through a structured editorial workflow designed to support high journalistic standards while complementing human editorial oversight. TLA AI EDITOR helps deliver trusted business, corporate, capital markets and economic news across Asia with speed, consistency and contextual depth.