Last updated on December 25, 2025
PUTRAJAYA: Transport Minister Anthony Loke Siew Fook will submit a detailed report to the Cabinet following Thursday’s power outage at Kuala Lumpur International Airport Terminal 2 (KLIA2), an incident he described as “completely unacceptable” and damaging to Malaysia’s global image.
Communications Minister Fahmi Fadzil said Loke has pledged the report will not only explain the causes of the outage but also outline preventive measures by Malaysia Airports Holdings Berhad (MAHB).
“The minister informed the Cabinet that a report will be prepared to explain in detail what happened, and what measures MAHB would take to prevent it from happening again,” Fahmi told reporters at his weekly post-Cabinet briefing.
The 28 August Incident
The blackout struck KLIA2 at 2.15pm on Aug 28 and lasted about 25 minutes, coinciding with Loke’s attendance at the launch of the “Tap, Travel and Discover” programme at gateway@klia2.
“As usual, I arrived (at the event) 15 minutes early. I arrived at 2.10pm, but the programme could not commence until 2.35pm. I found that there was a power outage that lasted almost 20 minutes. What happened was unacceptable,” Loke said.
The minister noted that much of the terminal went dark, with escalators stalled, although information boards remained functional.
“Things like these give a very bad image to our country. The backup system should be working, but why was it not activated? There must be answers,” he added.
Loke instructed MAHB and gateway@klia2 to prepare a full report within 24 hours, demanding solutions and guarantees that such incidents will not recur.
MAHB Response
MAHB confirmed a temporary disruption at 2.15pm, stressing that critical systems remained operational.
“Our essential power systems, including backup generators, activated immediately, ensuring uninterrupted functionality of critical systems such as baggage handling, check-in counters, and flight information displays,” the operator said in a statement.
Full power was restored within 28 minutes, MAHB added.
Loke told the Cabinet that while the outage did not compromise critical airport operations, the incident underscored the need for stronger fail-safes.
“I do not want to hear any excuses or accusations. I want a solution and a guarantee that this matter will not happen again,” he stressed.
