Paris, 20 July 2026 – Teleperformance plans to equip its entire business-process outsourcing workforce with artificial intelligence capabilities by 2027, accelerating a company-wide transformation intended to protect its position as automation reshapes the global customer-service industry.

The French digital business-services group is seeking to ensure that employees across customer support, back-office operations, content moderation, sales and technical assistance can use AI tools as part of their daily responsibilities.

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Bernard Lee
Bernard is a social activist dedicated to championing community empowerment, equality, and social justice. With a strong voice on issues affecting grassroots communities, he brings insightful perspectives shaped by on-the-ground advocacy and public engagement. As a columnist for The Ledger Asia, Bernard writes thought-provoking pieces that challenge norms, highlight untold stories, and inspire conversations aimed at building a more inclusive and equitable society.

Teleperformance Targets Fully AI-Enabled BPO Workforce by 2027

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