HONG KONG, 24 May 2026 – HSBC has urged employees not to resist artificial intelligence as the banking industry enters a more visible phase of AI-driven workforce restructuring, with major lenders beginning to acknowledge that automation will eliminate some roles while creating new ones.
HSBC Chief Executive Officer Georges Elhedery told staff that generative AI would destroy certain jobs and create new jobs, encouraging employees to adapt rather than fight the technology. His message reflects a broader shift across global finance, where AI is being used to improve productivity, reduce manual processes and reshape back-office, compliance, technology and customer-service functions.
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